Do Customers need to download any software?
All of the tools required are available through our powerful web-based portal. Everything from email account management, Website Builder, manuals, video tutorials, usage information and visitor stats, and much more.
Do Customers need technical knowledge or design skills?
Absolutely not. Our 'Drag and Drop' Website Builder makes the creation of a website as easy as producing a simple document in Microsoft Word. It couldn't be more straightforward to design professional looking content.
What choice of domain names can Customers have?
Online Org specialises in providing Web Hosting to Clubs, Groups, and Organisations. Although we offer all of the major extensions, we recommend .org.uk domain names, which is the most popular choice for non-profit users.
Can Customers transfer over an existing domain name?
Yes, and it is completely free to do so. Simply contact your existing domain name provider and ask them to change the IPS Tag to TUCOWS-CA. However, we strongly recommend that you contact us before switching.
Are there unwanted banners, popups, or adverts?
We do not impose any advertising on our customer's websites. Unlike many of our competitors, we do not interfere with the website in any way, and believe that you should be given the freedom to control your website.
What if a customer decides that they want to cancel?
Online Org offers a 30 day money back guarantee. We are so confident that you will be happy with us that we can reassure all of our customers with this refund promise. Beyond the first month a 30 day notice period applies.
What uptime assurances can customers expect?
We offer a minimum 99.9% uptime guarantee, and monitor every single website on our server at 5 minute intervals. The value equal to a month's rental will be refunded if we fail to achieve this during a full 30 day period.
*********************************************************************************************************************************************
Online Support Form for existing Online Org customers
Please use the simple tool below to send technical support queries to our team of experts. We will respond to all requests within 6 working hours and will continue to keep our exisiting customers updated by telephone or email.
FAQs & Support
